Pep Boys Complaint - Rip Off Boys - Unsatisfactory Work
NORRISTONW, PENNSYLVANIA -- Dear Michael CEO of Pep Boys
I decided to take my car to Pep Boys on 5/23/09 store 19 on Germantown Pike in Norristown, Pa. My car was cutting off while I was driving it and when I tried to accelerate the car would shake and choke on the gas to the point the check engine light came on. I explain this to the technician. A few hours later they called me and told me my car was ready and what the bill was. I paid the bill and on my way back to my house all the symptoms I dropped the car off for continued. I called the store and spoke with Doug the manager. He told me to bring the car back right away. When I got there he reviewed the work done and said that there was an error code for the transmission and I need to take it to a transmission specialist. I said I just paid you 411 dollars, my car is just as bad as when I dropped it off and your telling me to take it else where to have it fixed. Unacceptable.
Why did you ask me to bring the car back if you weren’t even going to look at it? I felt like I was just being dismissed. He also told me that the tech who worked on it didn’t tell him about the transmission error code. After going back and forth with him for about twenty minutes and being told I don’t know what you want me to do, he decided to reimburse my labor money. I would still have to pay for the parts. This is of no help to me. I am not looking for a hand out. I just want my car fixed.
The next day I took my car to a transmission place where they told me the symptoms the car is doing has nothing to do with my transmission. I put the car on drive and it goes and I put on reverse and it goes. Not a transmission problem. That same day the car died on me completely. It wouldn’t stay on. I called Pep Boys again on 5/24 and spoke with *****. She told me to bring the car in and it would be looked at on 5/25. I get a call on 5/25 from Harmon who tells me the car starts up rough but it runs. I thought to myself well if it starts up rough as he is stating then clearly there is a problem. I said you have to run it for 25 min or so and that’s when the car chokes, shakes and dies out. He said he doesn’t know what’s wrong with it and I would have to wait till another mechanic looks at it that isn’t available until 5/26.
I thought to myself, isn’t every mechanic there qualified to work on cars. Why do I have to wait till another mechanic comes in? So here it is Tuesday 5/26 at 1:30p and I haven’t heard from the shop at all. I call the shop and once again I had to explain to the person who picked up the phone what the issue was with the car. I told them I spoke to Harmon the day before. They put Harmon on the phone who tells me again they still don’t know what the problem is. I ask if they looked at the car yet, he said yes, I asked if I would hear back from them today, he said yes. Gut feeling told me no one had looked at it and I doubt I get a call at the end of the day.
Four days later they haven’t figured out what the problem is with the car. That is why I’m writing this email. It seems like there is a lack of communication at the store since I’ve had to explain what is wrong with the car to various people. Not to mention, when I took the car back on 5/24 I was told by Susan the information wasn’t in their system. Yet she was looking at a record of the work done that was stored in a file. I am frustrated and I just want to get the service I paid for. If they can’t figure it out the problem then let me know and I will pick up the car and take it else where. But don’t nickel and dime me in the mean time.