Troy Built Push Lawnmower Complaint - Poorly Manufactured - Crank Shaft Blew Up

Review by LAW no support on 2009-05-26
I purchased a Troybuilt Lawn to replace one that I had about three years. Unfortunately, I purchased a new one on 10/2008, and it started shaking, and blew up near the crank shaft on May of 09. I had taken out an extended warranty, but had it taken to one of LOWES repair shops on the initial year warranty that came with the mower only to be told that it was our fault that the mower did not work was because it had little or no oil. We had just put oil into the mower and always have been attentive concerning both the gas and oil. Now I am stuck with two Troy Built mowers that do not work. And the warranty on the newer one because the warranty happened to note that they would not be liable for crank shaft problems. It sounds to me that TROYBUILT knew this would be a default and instead of producing a mower with longevity, they prefer consumers by a new mower to replace a problem that should not exist. I will never purchase another troy built again. And I will not accept a warranty.

I see I am not the only person that has experienced this problem. FIX IT!!! Who has money to buy a new mower every 6 months to 2 years.
Comments:2 Replies - Latest reply on 2009-05-27
Posted by Slimjim on 2009-05-26:
I'm with you. I bought a Troy Built weed eater with all the attachments a couple years ago. Never liked the feed design and had to buy an after market head, plus the thing never ran right and always loads up. Your experience with their mowers' longevity is absurd.
Posted by CrazyRedHead on 2009-05-27:
My husband bought a Troybilt lawnmower a couple of years ago, and although he didn't have the same problem as you did, the mower did break down. The mower blade broke off where it attaches and due to the high grass didn't take off my feet. this happened after the manufactures warranty and thankfully I had the extended warranty. I took it back to Lowes where we bought it from and they sent it off for repair. They told me that it should take 3-4 weeks to get it back. After a week and a half my hubby wasn't happy and raised a lot of cain at the store and ended up getting a brand new, still in the box, next model up mower. It's been almost two years and it is still working fine, although we do need a new blade.

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