RCN Complaint - Worst Service Ever!!! Beware!!!!
WASHINGTON, DISTRICT OF COLUMBIA -- The worst service ever in DC. The internet and cable would go out all the time. The customer care is awful. They stopped sending me the bill and then charging overdue fees. They claimed it was because I changed my address on the account, which I did not. The representatives all have different answers to questions, leaving to customer confused. Much of the time RCN is going through technical difficulties with their phone service. It usually takes three times of calling to actually get to talk with a person. The only reason I used the company was for a short term use and their price. Most of the cable companies had a minimum of a 12 month contract. NEVER AGAIN WILL I USE RCN.
I'd rather pay double and get something reliable. Horrible service!!!!!! Please beware before thinking about this service.