GameStop Informative - Pre-Sell Warning - Video Game Pre-Sell Bonus Code
This is more of a warning/heads-up/reminder than a complaint because I acknowledge that it was partly my fault.
I get a discount on video games where I work but we weren't pre-selling Godfather II so I went to GameStop. There was a bonus character that you were supposed to receive when you picked up your reserved copy.
I was naive about the pre-sell process and when I picked up my game that's exactly what I got. The game and nothing else. I'd assumed that the pre-sell bonus was inside the game(That was MY mistake. Never never assume.). I got home, opened it, no character. I called them and was told the code for the character was on a separate card that I needed to drive back for and pick it up.
I drove back and at first they said they were out of the pre-sell cards. I was upset and a bit confused because I had reserved the game and not gotten the card so there should have been at least one left over.
The associate walked to the back and came back with one. It had been stapled in the corner and was a bit crumpled, but whatever.
I took it home and, unfortunately, the code was no longer valid for the character. In other words someone had used the code and returned it with their game.
To their credit, the sales associate was extremely nice and understanding. I went back to the store, explained the situation, and they totally refunded me.
I then bought it at work and at least got my discount. But I'm still sad that I never did get that pre-sell character. It was why I'd gotten myself into that mess in the first place.
Final warning: double check that you have everything before you leave the store.