Toys R Us Informative - Former Employee Requests
While shopping at ANY establishment please keep these few things in mind.
1)That person behind the register DID go to college. No, he/she is not an idiot because they are paid to smile and take your money. In fact, most cashiers you've ever encountered are uniquely talented and possess exceptional self-control and problem-solving skills.
2)Taking store credit doesn't really do the store any favors if the product was not purchased from them in the first place. The person who gave you that Wii Fit paid GameStop $200 dollars and you would like us to give you $200 dollars worth of store credit to OUR store? That's why we need receipts.
3)Whatever you do PLEASE do NOT make ANIMAL NOISES/GIBBERISH TO IMITATE THE CLERK when they ask you if you need batteries or anything else. I am emotionally scarred from keeping myself composed during the MULTIPLE times this happened.
4)The cashier MUST ask EVERY customer a certain set of questions EVERY SINGLE time. Their jobs are on the line. For them to independently decide who to ask or not is discrimination. What if you really DID want to save 10% that day if only you'd known you had the opportunity? Would you rather they just took one look at you and decided FOR YOU that you shouldn't get a chance for 10% off that day?
5)Believe it or not, working in retail is not easy, was never easy, and will never be easy. Survival in retail requires a lot of skill. That is why there is so much turnover. The majority of us do not just sit/stand around twiddling our thumbs. We run a BUSINESS. There is always something to do.
6)"IN THIS ECONOMY..." In this economy would you like to pay our mortgages? Those working IN the stores are ALSO customers themselves. We take off the name tag, go out into the world, and make purchases of our own. The companies are holding more sales to accommodate the public but managers can not give you additional discounts JUST BECAUSE. Those situations essentially take money out of my pocket and put it in yours. And IN THIS ECONOMY, why would I want to do such a thing?
7)If you need a personal shopper, please hire one. Need to know if we carry an item? Sure. Want to know if we currently have it in stock? Not a problem. Rattle off a laundry list of items and demand that they are gathered and brought up to customer service ready for purchase when you arrive so you "don't have to wait"? No.
8)We can NOT return an item just because you didn't like it or got tired of it. That would be a RENTAL. We don't rent our merchandise. You bought it, its your property whether you liked the experience or not.
9)If you bought something five months ago, DROPPED it, and that delicate little plastic clip broke off, do NOT accuse me of selling you "faulty" merchandise. You can't just come in and exchange old items that YOU broke for brand new ones because you expected them to last forever(that's why we offer extended warranties).
10)For the love of god stop tearing the boxes open. PLEASE. The boxes provide all the information you need. They have pictures, dimensions, descriptions, manufacturers, phone numbers, and more. If you're going to open the item anyway, use your keys to cut the seal, do NOT use brute force to rip the box down the side, spilling the contents all over floor and make it impossible to sell. And if you DO decide to buy it, take the one you tore open! You know it has the pieces, you know it's fine because YOU were the one who mangled the package. Don't leave the shredded container on the shelf and pick up an untouched one. It is infuriating. It is selfish. When you get home you probably throw the box out anyway!
Note: Not all customer service associates are good people. Not all customers are cruel. With any and all sales transactions/experiences associates and customers alike PLEASE give each other the benefit of the doubt and remain kind, calm, and polite.
No matter what side of the fence you're on humanity is clearly going down the tubes. There is virtually no such thing as honesty anymore.
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