Hampton Inn & Suites Complaint - Baggage Cart - Room For 1 Night

Room For 1 Night - Complaint

Review by bee2393 on 2009-05-27

SCOTTSBLUFF, NEBRASKA -- On May 25th 2009, my mother, son and I rented a room for a family gathering that was being held at the hotel. after 5 hours of driving we were eager to get to our room. We were told at the desk that check in time was at 3PM, so we went for a long lunch and a drive to kill time. We were back at 3 and told to wait b/c our room wasn't ready yet. We waited another 20 minutes. We got to our room to find a pile of hair in the toilet, which would not flush. Maintenance was quick to fix it. The rest of the stay was smooth until I called for a baggage cart in the morning as it was just me my infant son, and elderly mother w/ several bags. The front desk person came up w/ a cart and scolded me at my door for asking for a cart. She said that she had been there over a year and no one has ever done that, especially since she is the only one there.

I apologized, but wondered why she didn't just tell me come and get it if it was such a problem. Needless to stay I will never stay at a Hampton Inn again.

Comments (3)

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Comments:

Posted by Stew on 2009-05-27:

Wow, that clerk was definitely rude. Hampton has a 100% satisfaction guarantee. You should direct your complaint to corporate ( http://hamptoninn.hilton.com/en/hp/customersupport/index.jhtml ) letting them know that you are not 100% satisfied.

I've always had good luck with Hamptons and great service. Perhaps giving them a chance to rectify this would be the reasonable thing to do. Good Review!

Posted by msnanny on 2009-05-27:

Maybe you just caught her on a bad day? We all have them :)

Posted by bee2393 on 2009-05-27:

You are both right. I did email them before I posted this and am waiting to hear back.

Thanks!!