EFaucets.com Complaint - Beware of EFaucets.com Products
MISSOURI -- I was trying to order a bathroom vanity top and needed one quickly. I was drawn in by free shipping and no sales tax. When I called to place the order I asked for availability of product and was told I could have the vanity in 5-7 business days. I placed the order and received a conformation e-mail. 7 days later, I called to find out the status of my order and was told it would not be available for 2 months. After explaining my shock and anger to the person helping me, I asked to cancel my order. They said only their supervisor could do so and that would take another 5-7 business days. I received a conformation e-mail 3 days later saying my credit card had been refunded, however, it was not for the full amount. They charged me a 5% cancellation fee for their own mistake. I once again called to discuss this and after being placed on hold for an hour!!!! I was told there was no way to waive that fee. When I asked to speak to a supervisor I was told that I was not allowed to and that the supervisor was unable to waive the fee, as well. In total frustration I gave up.
I would encourage anyone looking to buy through efaucets to instead pay a little extra money to buy elsewhere. Trust me, it's not worth the hassle!! I will be filing a claim with the Better Business Bureau!