Encompass Insurance Complaint - Screwed Me Over - Total loss of my vehicle
I was in an accident last month and the guy that hit me and totaled my car didn't have enough insurance to cover the cost of replacing it. So good thing I had underinsured motorist, well if you want to call it that. The woman that I had to deal with from Encompass, Trinka M, was so rude and insensitive to me. She tried telling me they don't have to give me the value of my car, they only have to give me what it would cost to buy it from a private seller. First of all my car is rare, they only made it for 2 years and I only found one for sale in my state. I would have been happy if she had just given me that value, but no she drew this process out and I still don't have a check and I had to return my rental 2 weeks ago. They wouldn't give me credit for things that I had on the car that increased the value. My husband had to go to the lot where it is waiting to be auctioned off and remove everything. This company if all fine until you file a claim oh of course accept for the fact that they are not there 24 hours a day and if you call they will take 2-3 days to call you back.
I understand, these people are trained to get the victim to accept the Lowest amount possible, but this woman was just plain mean and rude. She never once asked if we were ok or ever said have a nice day.
Encompass is terrible to their customers and they can thank Trinka M. for me canceling my insurance and they can be sure I will be telling everyone that wants to listen.