Gateway Informative - Gateways Favor
Last summer ( after saving to purchase a new computer) I decided to give Gateway a call. I had purchased a computer from them three years earlier, and outside of some user mistakes, had fairly good luck with it. The one issue I had was resolved quickly and with no hassle. So, I called up and set up a system that I liked (more RAM, larger HD, more modern) and was set to buy when the rep asked me how I would like to pay. I told him that I would pay with check by phone, and they agreed that my choice was just fine.
I then gave the rep my check number, the account and routing number and prepared to receive my compter about a week later, which was fine. The next day I got a call from Gateway saying that there was an issue with my check. Confused, I asked them what the problem was. They told me that while the money was in the account, they were skeptical if I was really the owner of the account. After assuring them that I was, and laughing slightly at their "issue", they asked if I could use a credit card or a bank card. I told them no, that I was happy paying with check by phone, and they told me that I would have to get a money order or a cashiers check in order to purchase the computer.
I told them to have a good day, that I was not going to buy from them, and then went to a local computer store, where the owner built me a great computer with a three-year warranty (which I have only tested once, and found that they stood behind it) and made a customer for life.
So, thank you Gateway, for refusing to take my $3000. In the end, I got a very good system, and if I have any issues, I can call and talk to the guy who actually built the thing. Sometimes what we don't get winds up being the very best deal of all.
Oh, and by the way, I was able to get ahold of a supervisor of sales down there, after I got my other system, and explained in detail what I had done. They were rather upset, assured me that they would take my check (lovely, NOW they suddenly want my money) and that they would send me some free stuff if only I would reconsider. To this I said, "no", but wished them a really great day.