VIZIO Complaint - Poor customer service
I purchased a VIZIO back on 11-15-2008 from Walmart. Within two months I started having problems. I customer service and after 45 minutes on the telephone we were able to trouble shoot it. Another month went by and there was another problem, but this time I was on the telephone for over an hour. Two weeks went by and there was another problem. I called and we were able to trouble shoot it again. Then the channels started locking up and the screen would go blue. I called VIZIO and they said that it was my cable company. I called the cable company and I ended up calling VIZIO back. After over an hour on the telephone they agreed to have a repair man come to my home. The repair man came and replaced the main board in the television. After awhile the television was doing the same thing, but there were black or blue lines once in awhile. I called again and the tech sent me to a higher up tech. This was after I was on the telephone forever. This tech said that there had been so many problems with the television that I could have a new one ( which would take up to eight weeks) or they could send the tech out again. I agreed to have the tech sent back out. I asked the tech what if the problem continued and he said since the problem happened under warranty that they would continue to assist me. The tech said that since the problem happened under warranty I would not have to worry. He also stated that if I had more problems after this that I should call and I would receive a new 42'. By now I was in 10-2008. The repair man came and replaced the board again. One day I woke up and the black and red lines were back and the remote would not work. I called VIZIO and I was told they could not help me. They said that I was calling to late with the complaint. I explained that this had been an ongoing problem and finally the employee put me through to a manager(A. J.) I was outside when he called back and so I tried to call him back. I got an employee Raymond on the telephone. He was refusing to put me through to a supervisor and said that any supervisor in his department was not a level three. Only a level three manager could overturn the decision, but after almost five minutes of insisting a manager (Matt) got on the telephone. I asked if I could be put through to the manager's voicemail that had left me the message and I was told no. He said I reviewed your case and there is nothing that I can do for you. I said that I knew that because the employee (Raymond) had said that you were not a level three and you could not over ride anything. The manager said that was not true and I said that is what your employee told me. He said that he was sitting next to Raymond and he never said that. I said he did and Matt called me a liar. I tried to have him pull up my previous problems and he swore that day was first time I had ever called. He stated that I should have bought my computer someplace else and I had to correct him that I was calling about a television. He started yelling at me and saying oh well I guess you don't have a T. V. He ended up hanging up on me. I immediately called back and I was put through to someone in a different customer service area that could put me through to A. J's voicemail. That employee said that she had the clearance to pull up my old records, but she did not see the point. She made it clear that no one in their company would have said what I was saying. I asked if they recorded their calls and she said no. I was also told that the company had changed their computer system and that was why only a level three employee could pull up the records before the switch. I was put through to A. J and I left another message, but he never called back. I have been scammed by the company and they did not follow through with their promise to fix the television since it started happening during the warranty period. I was screamed at and hung up on. Worst of all I was called a liar. The manager Matt refused to give me his employee I. D number. It was probably another employee sitting next to Raymond. I was also told to just go and buy another television, but why I'm already out over 1000.00.