Royal Caribbean Complaint - Floating building site crewed by pirates
PETERBOROUGH, ALASKA -- 13th May 2009, bubbling with excitement of our pending 11 night cruise on a luxury cruise liner and celebrating my wifes birthday. We began with a computer failuer at check-in but they still got us through quite fast and we boarded, went to the cabin and had some food in the windjammer. HINT get there early or late, busier than the services on the motorway. The next day we stayed mainly in the cabin as we crossed the bay of Biscay and felt unwell. This was my first cruise after taking my wife 5 years to talk me in to it and I was very excited after reading the reviews. This was the odd ball. They told us (eventually) the reason for the MAJOR works still going on after leaving dry dock was due to bad weather and the ship had to be ready for when it reached Barcelona. My wife was in a wheelchair and it was very difficult to get around due to the works and many decks closed off. The running track could not be used due to it being fully resurfaced with a toxic material resin and also to store the unsecured drums of the chemicals to be mixed. Luckily for the staff they were all fully masked, unlike the unsuspecting passengers below them in the open air where this was being laid. The labels warn DANGER..HARMFUL..TOXIC and the safety data sheet more information. The pool area, where do I start. This was barricaded off most of the time, no aALL the time in one area or another and was not filled until the 6th or 7th day. This was due to staff in the bottom of the pools repairing and replacing parts, as in the jacuzzi's. This was also done as people used them. We were in one as a workman scrapped the tiles and grouted them while in another a power tool was used but the passenger was told he will be OK as it was not electric. The hand rails were wet with varnish as we went up them and the noise was so loud we had to shout to each other. The air, pools and jacuzzi were full of dust, as I guess were our lungs, the word to remember is TOXIC. The childrens area was closed, the inline skating rink opend and closed too fast to use it and we were turned away from the climbing wall as it was wet. The floor to Johnny rockets was wet resin as we walked across it with no warning. Passengers returned to their cabins to find they had everything removed from it and staff laying carpets.
When complaining we were told not to talk of it in a public place or we would be put off the ship by a security gaurd. when we did manage to make a proper formal complaint we were told, yes we are at fault and depending on the degree your cruise was affected compensation would be paid. On calling RCI today I was told, NO we do not offer compensation for works. This is not a cruise ship but a floating building site crewed by pirates to take your money.
Now, the advertised entertainment. I must have slept through this. I recall three nights were there was some quality entertainment, other than that we had a juggler who told jokes, a comedy piano player, do you know what, it was so memorable I have forgotten. I will check and get back to you. But I do recall a lot of excitement and advertising promotion for the FOUNTAINS. Now, all stops were pulled out for this one. The "CRUISE DIRECTOR" :-) and some other staff dressed in sheets (sorry togas) with jugs of water stood in a line and spat it at each other, a bit like you did at age 7. As for day time entertainment, let me thing. Are yes, twice daily bingo, twice daily American based trivia quizs and art auctions. After such excitement you might want to relax and chill by the pool, oops, sorry out of order. None around the pool HA HA HA.
Right enough of the bad points what about the good. The cabin atendant could not be faulted, good old Stanley. The waiters and the staff in the windjammer were also first class. It was the others that were labelled entertainers, perhaps they were hiding and we had to find them. AVOID THIS SHIP AND LINE UNLESS YOU HAVE MONEY TO GIVE AWAY!!!!!