President, of Delta Airlines Complaint - Very Disappointed!!!
I had always been an American Airline customer, but for the last trip i chose Delta because it was rated number one in customer service. Well the sources are wrong. On 6/15/01 flight 1538 leaving LAX to Orlando was cancelled due to mechanical error. I had purchased these tickets six months advanced, i had 2 days off from work. I had reservation for Westgate Lakes Resort, also my boyfriend and I had a good deal with Hertz. However, i had faith in Delta. The Delta rep rebooked me to a later flight Leaving LAX to Dallas and Connecting to Orlando getting there at 11:45pm. My whole day was cancelled. Not only did i woke up at 4am and got to the airport at 5am i had wait till 1:20pm to board. Once 12:20 came therre was an annoucement that this other flight wasa cancelled too. When i went to the front desk to ask the rep why is this happening, she rudely said 'either we talk about it or i can re-book you'. I was shoked to hear that. I am 23 years old, and i have never received customer service like the Delta rep. had given me. Finally she re-booked me to Atlanta flight connecting to Tampa, getting to Tampa at 11:45pm,before we boarded the plane i asked the rep about my luggage she then tells me it will automatically be transferred to our plane.We did not get to Tampa until 1:30am due to weather conditions. When we went to pick up our luggage, our luggage never came out the carousel, so we went to baggage service and they tell us our luggage must be in Orlando. Delta paid for our taxi, thank you, however it was an hour and forty-five minute drive. we did not get to Orlando until 3:45am. Keep in mind we were suppose to be in Orlando at 3:45pm on Friday not 3:45am on Saturday, we havent gotten no sleep, we missed out on a night in the resort, we lost the deal with Hertz, and i missed a day with my uncle that I have not seen in 20 years. When we finally reached Orlando, our luggage was not there. we did not receive our luggage until 2:30pm. We have missed two days, already. We did not go to Disney as plan, and i did not get to see my uncle until Sunday. My vacation experience was horrible. And it was not my fault. I was 2 hours early for my flight, and i had everything planed six months advanced.
To help keep me as a potential future customer, I would like the following:
Some sort of reimbursement for my troubles.
At the very least I would like a response from your company regarding this incident.