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Whilrlpool Complaint - Refusal to honor warranty - Gas Range and Oven
Gas Range and Oven - Complaint
LAKEVILLE, MINNESOTA -- We got a Whilrpool Gas Range / Oven last summer. After about 6 months, we started getting intermittent power failures (oven just shuts off) After sending a service worker to replace 2 parts, ( and never running any diagnostics on the oven itself ) they refuse to do anything more with it because it is not installed on a dedicated circuit. The range is installed in an existing location where 2 other gas ranges had worked fine for about 12 years each, and the install manual says they "Recommend" a dedicated circuit. I'll never buy Whirlpool again and am planning on pursuing legal action against them.
Comments:
Posted by dd2 on 2004-04-28:
Spend a few bucks, get a dedicated circuit (it would probably be good to have anyway) and then when it still doesn't work, as we both know it won't, take the legal action and make them fix the stupid oven AND pay for you new circuit. Then next time maybe their $3.50 an hour "help desk" will try to be a little more helpful.
Posted by Slimjim on 2004-04-28:
dd2 is on the right track. Get the dedicated circut. Unless the present outlet has a heavy load on it like the frig and/or micro, it probably isn't that. Since you did what they said, they are going to have to accomidate by fixing or replacement of product, and a good CALM arguement about the eletrical upgrade recommendation may get you compensation. Or, they were right and your stove now works. Either way will work towards resolution. If you don't run the service, your stuck in a stalemate.
Posted by yordreammuse on 2008-12-26:
I just have to say I understand your frustration. I had the exact same problem with my Maytag stove. After we got a dedicated circuit they extended our warranty for an additional year at no extra charge. I also recommend getting the dedicated circuit.
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