Ygnition Cable and Internet Informative - If there is an alternative, then take it.
KISSIMMEE, FLORIDA -- Watching paint dry or grass grow, is far more entertaining than dealing with Ygniton.
Unfortunately the community in Florida that we have our vacation rental home is saddled with this company.
Their service can best be described as abysmal. Their staff at the call center, inveterate liars.
Last week the cable was cut by the gardener (surface run cable and weed whackers don't mix). Of course it happened at approx 4 pm and with Memorial week end upon us we didn't expect too much.
Wife phoned Ygnition and the guy told her, obviously after checking that the account was in good standing that he would be dispatching a technician either that night or the next morning.
Gobsmacked at his unto now new level of service.
Dream shattered when we called late Saturday having waited in for this Internet anomaly to arrive.
Once again call the customer service number.
Now we are told the first available appointment would be Tuesday or Wednesday.
When we asked what happened to the empty promise of a tech on Friday or Saturday, were told firstly you were misinformed and secondly they don't work Saturdays and the only tech covering Florida lives 4 Hours away.
Unbelievable. In this day and age a company has to rely on a member of staff 4 hours away to cover Florida state wide. What was he 4 hours away from that was never divulged maybe it was the moon, who knows?
Also as you are the only customer with a problem at this time, we won't be sending anybody out!!!!!
This company is the epitome of crap their service their whole set up generally.
If there is a choice available to you then for your own sanity take it don't get involved with this inept bunch of incompetent liars.