Continental Airlines Complaint - Horrible Groundstaff at Newark Intl Terminal C
NEWARK, NEW JERSEY -- My mom recently traveled on CO83 (Delhi-Newark). She has the worst possible experience in flight and on arrival in Newark. The Continental ground staff in New Delhi was excellent. But after that it was things turned out to be too bad. My mother has traveled before on Air India, Air France and Kuwait airlines and Continental seems to be worst.
My mother has back problems(Collapsed disks). Therefore I ordered wheel chair for her. The New Delhi ground staff were very courteous and helpful and made sure she did not have to do anything that might hurt her back.
In Flight the female stewardess simply refused to help her put her bags in the over head bin. A fellow passenger then came to her rescue.
On the ground in Newark nobody came in the plane to assist her with her bag or the wheel chair. When she asked she was rudely told to go look outside. Then outside she found someone holding a wheel chair with her seat tag. The lady with the chair started asking my mother personal questions like what has she bought with her.
Then at the baggage pickup she asked my mother to pickup the baggage her self, put them on the trolley. My mom told her that she will pay her handsomely and then only she helped. But then also my mom did end up picking of of the bags.
Then the lady started telling my mom that all her luggage will be opened. She asked her is she had bought any fruits etc. Then she said if my mom helps her she will help her back!
When I received my mom the Continental lady was pushing the trolley, my mom was pushing the wheel chair!!! Well I asked for a wheel chair as I know my mom cannot and should not be lifting heavy things. Making her lift heavy luggage is not only wrong but also inhumane. Finally Continental staff offering to help with restricted things at customs is outright criminal.
If my mom suffers any pain or injury I am going to hold Continental responsible.
I am also going to pursue the seemingly criminal conduct of your staff with regards to customs with US Border and Customs agents.
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