Office Depot Inc Complaint - Office Depot "Technology return" Ripoff
NORTH MIAMI BEACH, FLORIDA -- Me and My fiance recently purchased a Monitor from office depot on memorial day. We had read on the boards that a number of people suggested a certain monitor for graphic arts majors.
When we went into the store everyone was helpful in making sure we got out the door with the monitor...not a single person explained that:
1 there is a 14 day return policy
2 Oh and by the way, if its a "technology item", your screwed, we don't give your money back under any circumstance.
2 days after purchase we realized the monitor had some bad pixels on the screen and the back light for the monitor was terrible. Thinking that like almost any other company they would let us return it for a refund (or at the very least a in store credit, we took the monitor back.....
The store tells us its a store policy of no refunds. So, we call customer service, they tell us, "no, you can refund it, we'll send a pick up driver to the store to pick up the item! and then send you a refund check in the mail"
We go back to the store the next day and get told "No, we don't allow that, they have to go to your house!" and then proceed to setup a house pickup with Customer service to get the driver to come to our house.
We then get a call a day later (now 2 days of back and forth driving) from the dispatch saying "nope, we won't go to your house, you have to go to the store!"
We get a number for their corporate office and they tell us "Nope! we are not giving you back anything, you can exchange it, that's it!"
Absolutely disgusting. Horrible Service and Underhanded policies. I could understand if they had made it very clear there was no refunds or credit given (we would have left it at the store and bought at another store where they actually WANT repeat service)
This is your warning. DO NOT buy from office depot. EVER. They have changed their refund policy and will not refund your money for any "technology item" (like 90% of the things your going to buy in a store like this)