Sprint PCS Complaint - Very Bad Customer Service!!!
I have the instinct phone and when I got into the contract I told them that I wanted the data plan and later I would down grade to the talk plan. The salesman at Sprint said no problem. Well guess what, now that I am ready to down grade, I can't because the instinct will only work with the data plan. They want me to pay full price for a new phone or pay the whole cancellation fee to get out of the contract. This was their lack of communication but I have to pay for it. I have contacted Sprint about 15 times in the past 2 months and have yet to have one person call me back. They do not believe in customer support at all. One of the people I spoke with is in management. Her name is ********. She promised me that a person from escalated management would call me back on Tues. I asked for her direct line in case they didn't call me, which they didn't. I called her back and she didn't answer her phone so I left a message. Well, its 3 days later and she still hasn't called me back, nor has escalated management. I spoke with a representative that said he was in the same office as her and he would hunt her down and call me back by 6pm. He hasn't called back either and its now Friday. If anyone would like to bombard ***** with problem calls, email me and I will give you her direct line. My email address is email@example.com. Do not ever sign a contract with this company. They have no integrity and don't give a crap about their customers. I am very sorry about the person that wrote the review that works there. I don't know why you would work for a company that has no integrity. You say they help people with poor credit, well thats great!
Unfortunately I have excellent credit and can't get any help what-so-ever. I advise anyone who is considering a contract with Sprint to reconsider and go with another company. You will never get satisfaction with this one.