Home Depot Complaint - Authentic Pergo ?, I purchased what I believed to be Authentic Pergo Presto flooring. During installation, more than 25% of the to
SAN ANTONIO, TEXAS -- A Purchase from “Home Depot” left me in “PERGO”tory!
On March 9,2001, I purchased what I believed to be Authentic Pergo Presto flooring. During installation, more than 25% of the total product was found to be defective.They (pergo) says do not install any defective product well Im stuck the wont trade it out untill I finish the instalation,Home depot and pergo are playing back and fortth its no ones responsialiaty It’s an inferior product it does not have the Pergo logo/name on back. Neither, Home Depot nor Pergo will honor the warranty or make right this disaster. I have spent more hours and monies than I care to even admit, gaining no ground, (or floor) Accomplishing NOTHING!!! Shocked... I realized all my hopeful efforts were more like useless dead ends!
I kept trying and believing that my efforts would soon resolve this matter, NOT EVEN. Just more wasted energies!! Its now June, 2001. I have a huge mess, lots of inferior product, and a loan to pay off, ...still, NO FLOORS! This is a nightmare..…
This deceptive cycle has coast others, and myself in more ways than cash.
Doesn’t this warrant some sort of Investigation?!!... Lawsuit, Or Something? I’m in need and interested in pursuing this matter. Apparently many others have had similar dealings and problems with both, Home Depot and Pergo. They sure do not look anything like the image they portray... Home Depot's web page is claiming.” They go the extra mile for you-” and have in place policies that read.... 'No Hassle Return Policy” & “ Home Depot stands behind every product we sell. If for any reason you're not 100% satisfied with any purchase, return it for a full refund or exchange, No questions asked.” This has NOT been my experience in fact quite the opposite! They mention: 'Opening a new store every 43 hours. “ Beware... CUZ they are the 'WORLD'S LARGEST HOME IMPROVEMENT RETAILER celebrating its 1,200TH -STORE MILESTONE' the day this fiasco fades far from my memory I’ll celebrate. Please share with me any similar incidents. I willgive more details if needed.
Not a HOME in” PERGO”tory.
To help keep me as a potential future customer, I would like the following:
I am not sure at this point I have alot of out of pocket $$ and I am not sure about future problems if a comp will not do any better than this at this stage of the game what am I to trust??
At the very least I would like a response from your company regarding this incident.