Discover Card Informative - I Would Like To Complain About Discover Card Customers
I work for Discover Card. I talked to all types of customers all day long and prior to popular belief we probably talk to a lot more rude customers than you probably talk to rude reps.
I have some advice and complaints.
When you call and want to know why your interest is 28.99% and I look at your history and you have been late 11 times in the last to years...please please do not say "Well by how many days?"
I don't care how many days late you were if you are ONE day late than your late. We give you at least 25 days to pay your bill and the feds only require 21!
Please do not call up and tell us we are GOING to do something. You know what we want to do at that point and probably will do. Nothing. We are people to! We are husbands, wives, kids, students, workers, and yes consumers and we probably all have credit cards. Not even just dare I say Discover Cards.
I had a very rude customer call up today saying, "I don't care what your name is. I am going to tell you that you are going to remove this late fee and remove it now." When I politely asked him to bare with me while I review his account he yelled at me he doesn't care what I do but I was GOING to remove that late fee. I removed it because I believe Discover Card is a good company not because he yelled at me and he had never been late before. You get more with honey than you do with vinegar. At your job if someone is rude to you how do you feel? I am a strong believer that you do unto others as you would have done unto yourself. Thats why I removed the fee because I know if I called and I had only been late once I would hope someone would remove the fee for me. Now here is a secret if you have never been late before and you have good payment history we will always remove the fee the first time. Second offenders are not also so lucky.
But honestly guys, if your digging your selves in debt holes or treating us (customer service reps everywhere) like robots not people how do you expect us to be able to do anything or want to do anything for that matter? Just food for thought....