MetroPCS Complaint - My Phone Bill Went Up Twice In 5 Minutes
AMERICAN CANYON, CALIFORNIA -- On 5-19-09 I called to have picture messaging taken off one of my phones, well they did that and then my bill jumped from $126. to $153 to $163. I can't get anyone to fix the problem. Come to find out the person that removed pic. messaging also removed the phone from the family plan!!! I've been told that it would take 24-72 hours to fix, when I called back they needed another 24-48 hours when I called back again I was told it would take a month. I am still fighting with them to fix it.
I e-mailed Michael Finney on 7on your side. I'm waiting to hear back from him. They investigate consumers complaints. I hope it works. The next step is I will call the District Attorneys Office of Consumer Complaints.