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Footlocker Complaint - Return Policy On Receipt Not Honored - Package DMP Retro 5's
Package DMP Retro 5's - Complaint
DULLES TOWN CENTER, VIRGINIA -- My boys tried to return unworn shoes they bought last week at Dulles Town Center Center VA Foot Locker their manager Joe refuse to honor the return policy written on their receipt. My three children are frequent customer at Foot Locker but this is a big disappointment. Joe, manager states that they have another unwritten return policy that is not in their receipt. I insisted that they should honor their written policy on their receipt that is a legal document.
If anyone have similar problem I will recommend to report Foot Locker to Better Business Bureau.
If anyone have similar problem I will recommend to report Foot Locker to Better Business Bureau.
Comments:
Posted by Soaring Consumer on 2009-05-31:
When you buy an item, and there is a return policy on the receipt, they must honor it. It is part of the "contract," one of the deciding factors of the sale.
By refusing to accept your return, Foot Locker is in the wrong. They can not refuse your return based on some "unwritten policy" excuse. The policy on the paper is the policy they are required to abide by.
I suggest that you attempt to return the item to a different Foot Locker, and if they still refuse, take it to the local media.
By refusing to accept your return, Foot Locker is in the wrong. They can not refuse your return based on some "unwritten policy" excuse. The policy on the paper is the policy they are required to abide by.
I suggest that you attempt to return the item to a different Foot Locker, and if they still refuse, take it to the local media.
Posted by KenPopcorn on 2009-05-31:
What was the reason he gave for not doing the return?
Posted by innocentconsumer on 2009-11-24:
you have been lie too. i work for footlocker and they have to honor the store policy. it's a retail law too. you should have make a big scene. it's your money. if the you have the receipt you have the right to get your money back. you can also claim a defect and they definitely have to take it back and get you money back. don't be lie too you are the consumer
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