Hotwire, Inc Complaint - Misleading Hotel Ratings
NORTH CAROLINA -- I recently stayed at the Holiday Inn Brownstone in Raleigh, NC. It was a 3-star hotel, by Hotwire standards. In reality, it was a 1-star at the most. I have stayed at hotels from the Wyndam to the Motel 6, so I know a rundown roach motel when I see one. The non-smoking policy was not being upheld by the maid who walked out of the room beside me smoking, (That explains why my room reeked of smoke),the air conditioner did not work, the whole hotel was rundown and nasty and needed a face lift. I checked out within 4 hours of checking in.
When I called Hotwire, they told me I was not getting a refund. I asked the representative that if I book on their website, based on their reviews, and it is a dive, then I still have to pay, even though it is misrepresentation, and she said yes!
I immediately had my credit card company reverse the charges and take it off my bill.