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Namco Pool And Patio - Hanover MA Complaint - Namco Pools A Nightmare

Review by lbc on 2009-06-01
HANOVER, MASSACHUSETTS -- After now 8 months of haggling with this company. During which they recommended an installer they were aware was in the litigation process (Which by the way even after several issues he is on the spring list). But I digress. that is old news we secured an installer on our own even though we ended up out 800 to the first installer which NAMCO said was not their issue.

Part of our deal was delivery of products listed on out sales slip in early spring. these products have not been delivered. Phone calls have been met with sarcasm. and we are told our products are on a slow boat from China.

BEWARE BEWARE bad customer service. And no delivery of products.
Comments:1 Replies - Latest reply on 2009-06-01
Posted by yoke on 2009-06-01:
They have gotten some bad press around here. I guess a family bought a 15 foot pool. They had a previous pool that was 15 feet and a deck was built for it. When the new pool was delivered it was to small to fit the deck. The pool was only 14 feet, even though it states on the sales flyer and the families receipt that it is a 15 foot pool. NAMCO is not standing behind the product stating that it is a 15 foot pool, even though on camera they showed it to be only 14 feet.

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