Sprint Nextel Complaint - I Just Want To Cancel Service With You!
SAVANNAH, GEORGIA -- I called Sprint today to cancel service with them because I am moving to Korea. Well, when I called to get the fax number to fax them the information so I wouldn't be charged the extra cancellation fees, I was directed to four different people, each of which I had to reexplain my hole purpose for calling and information. When I finally got to the right person, I was told to wait so she could set it up and then she was going to get right back to me to give me the fax number. 45 minutes later a very loud noise came over the phone so I had to hang up.
When I called back, I specifically asked for "Account services" because I was in the process of canceling service. That person made me give him all my information just to tell me I was in the wrong department. "really" Like I didn't tell him in the first place that I needed to talk to "account services". Well, then when I was directed to account services I had to retell that person my hole situation. they said I could either go to a local store or fax. well, it was more convenient for me to go to a store, where they stuck me on the phone for another 25 minutes just for them to tell me I had to fax the paperwork!
That wasn't the only issue I have had with Sprint. I never had service, their phones are ridiculously expensive, and they lie about your monthly payments and the extra charges that will be added even if you have unlimited text and picture mail. I would never suggest this company to anyone.
Oh, and on top of that. out of the 4 years we have had service with Sprint/Nextel. we were under the impression that we were receiving a military discount. OH NO! even though we told them we were in the military, you have to SPECIFICALLY ASK FOR THE DISCOUNT or they won't give it to you or credit you the money back. And conveniently their records only go back three months. such bs. sorry if this is a disappointment to anyone but if it happened to me it is most certainly going to happen to you.
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