At Home Corporation Complaint - Poor Internet Service
WEST HARTFORD, CONNECTICUT -- ATT Home ISP service is constantly down! During an average week we are running about 60% of the time, and down 40 % of the time. We have had numerous technicians come, and they say there is nothing wrong with the service. Calls to the customer service representatives are hopeless.
Also It is impossible to speak to a local ATT technician. One has to go through the main customer service department with unusually long waits. Why can't customers call their local ATT technicians directly to make appointments and discuss problems? Many times the customer service representatives are not aware of local weather conditions or outages in particular areas.