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At Home Corporation Complaint - Poor Internet Service - Internet provider
Internet provider - Complaint
WEST HARTFORD, CONNECTICUT -- ATT Home ISP service is constantly down! During an average week we are running about 60% of the time, and down 40 % of the time. We have had numerous technicians come, and they say there is nothing wrong with the service. Calls to the customer service representatives are hopeless.
Also It is impossible to speak to a local ATT technician. One has to go through the main customer service department with unusually long waits. Why can't customers call their local ATT technicians directly to make appointments and discuss problems? Many times the customer service representatives are not aware of local weather conditions or outages in particular areas.
Also It is impossible to speak to a local ATT technician. One has to go through the main customer service department with unusually long waits. Why can't customers call their local ATT technicians directly to make appointments and discuss problems? Many times the customer service representatives are not aware of local weather conditions or outages in particular areas.
Comments:
Posted by Anonymous on 2001-06-21:
I had similar problems when I used the service last year. This year I moved to a new area, and I've had nothing but good luck with the service since. Maybe it the network in the area you live in?
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