Charter Communications Complaint - Why the lying?
HURRICANE, WEST VIRGINIA -- I am at my wit's end with Charter Comm., my cable company. They cut off my cable this morning (which would normally be understandable, because I am late on the bill), but they had just sent me a notice telling me when they were going to cut it off, which was not today but Friday and when I woke up this morning, it's off. I called them. I told them that I thought I had until Friday to pay, because that's what the termination notice said. They told me they went ahead and turned it off "just to get my attention" and the termination notice isn't really the termination notice, the termination notice only means the day they "physically" shut it off. I don't give a rat's behind how they shut it off, all I know is that it is not coming into my house like it is supposed to. Okay, fine, the termination notice got my attention just fine, but whatever. What gets me is the lying. When I called them a while back regarding payment arrangements (because I knew I was going to be late), they told me not to worry about it, that the company doesn't do anything regarding termination before 56 days of inactivity on my bill. When I called this morning, my last payment had been made 03/30/04, 28 days, not 56 days, so that's their first lie. With that and the bogus termination notice and only half the time receiving a bill and the other half just a termination notice, not to mention the fact that the cable is outrageously expensive (you know the commercial, "who let the pigs out?"), low quality (always going out), the boxes and remote they install in our homes are junk, I have had it. If a company as big as Charter decides they want to lie to their customers, you think the liar in charge would at least send out a memo or something, so everyone is telling the same lie. It is really obvious how much they care about their customers (very little), especially with this being such a small town. Luckily, I have been able to stop a couple of people from subscribing to the service and just getting a dish, but for those of you out there thinking of getting Charter, PLEASE DON'T DO IT!!!!! I really don't feel I have any recourse and I know that they don't give a darn about me or a couple of other people here in WV (they've made that very clear). They will just send me one of those stupid form e-mails that they regret I was disappointed in their service and to buy one of their pay per view's or something. I just want to get the word out what a big loser this Company is and don't let them cheat you the way they cheated me.
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