Freedom Mortgage Company Complaint - Another Extremely Dissatisfied Client
VIRGINIA BEACH, VIRGINIA -- I agree with the other complaints ! I didn't know I had a choice in the matter, as mortgages are sold all the time and I ended up with FREEDOM! We kept making our payments, as we have for 20 years...I happened to get one of those refinance post cards that you get and throw away. this one promised the ability to reduce our monthly by around $500, so I called, as a fluke. A [snip] took my call and said he could make it happen, and we were underway. I had THE SAME experience with the appraiser-with-no-personality. Actually he was a gruff TOAD and said he was hired by the company, and would not talk with me even though I said I AM THE ONE PAYING YOU! After $7000 in closing costs, we began paying the lesser fee, only to find out [snip] had "forgotten" to include our INSURANCE and therefore the amount to pay the insurances when they came due, was not in escrow! The payment now, got jacked back up to what it originally was (!) PLUS they did not even pay our windstorm one year and we didn't even know it! If a hurricane had hit us that year we would NOT have been covered !! We live in South Florida! No one returns calls, no one can solve this. As I see it, I refinanced a nearly already paid off loan, to pay interest for another 30 years !! They have sent FIVE coupon booklets with five different payment amounts.
IF YOU HAVE A CHOICE, GO WITH A DIFFERENT COMPANY !!!! If anyone knows a good attorney PLEASE let me know at firstname.lastname@example.org .