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Gexa Energy Complaint - Horrible Customer Service - Electricity
Electricity - Complaint
HOUSTON, TEXAS -- This company could care less about you as a future customer. They totally screwed us after we requested to be on an average monthly billing plan. They then hit us with a $1400 bill five months later with no warning that we were overusing our energy. Half the time, their reps do not follow through and do what they say which lead to a sudden service disconnection with no warning! We have been customers of Gexa for 5 years without incident or late payment before this year! They did not lift a finger to help keep us. I am switching my provider because of their lack of customer service when they have made mistakes!
They do not care! Do not use this company!
They do not care! Do not use this company!
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