Budget Rent-A-Car Complaint - Fuel Surcharge Scam
CALGARY INTERNATIONAL AIRPORT -- I recently rented a vehicle from Budget in Calgary Alberta. The clerk was so nice in informing me that if I wanted, they would fill up the tank for. 78 a litre. I thought it was a good deal since gas was around. 97 per litre. I was happy to have them give me this deal. When I returned the car, I had filled the tank. Only used about 20.00 worth of gas and thought it would save time at the return spot. When I got my bill I noticed a charge for the Gas. I asked the attendant and he said it would be refunded within 24 hours. After 24 hours, no refund, so I contacted Customer Services where I was informed that I signed a pre fuel agreement and I had to pay even though I brought the car back full. This is complete crap, I was told over and over again by the first attendant that it was a great deal and would save me money. Ya right. Big SCAM Folks. Don't get the fuel deal.
I have contacted the better business Bureau and made a formal complaint and will never, EVER Rent from Budget again.