Lufthansa Airlines Complaint - Appalling Service in Lufthansa's Business Class
I had to take care of some business in Frankfurt and I took a Lufthansa flight from Los Angeles to Frankfurt (which was incident-free) and a Frankfurt-LAX flight back. I had a business class ticket. There was a passenger who just got onboard before me, and I noticed how one of the flight attendants immediately walked over to the passenger in front of me who was just starting to settle down and offered to hang the passenger's jacket in the cupboard at the very front of the seating area. I took some time to put my briefcase away and took off my suit jacket. 2 flight attendants saw me but were not interested in putting my jacket away. I didn't want to make a big fuss and I'm not entirely familiar with the storage cabinet at the front of the plane, so I put my jacket on the back of my seat. I doze off for 30 minutes.
When I woke up, I noticed my suit jacket had been stepped on and was crumpled near the bathroom door. The flight attendants had been walking up and down the aisle where my jacket had fallen, but apparently they didn't feel compelled to pick up a passenger's jacket that had fallen. During the flight, except for 1 friendly female attendant who was mostly helping out with the other aisle, the rest of the flight attendants repeatedly skipped me when they were pouring drinking water and distributing bread rolls for the passengers. At that point in time, I was starting to feel that I was being discriminated against because I was an Asian (Japanese Chinese) passenger. I was the only Asian in the whole section. Fortunately, I had a kind Italian gentleman from Turin sitting next to me, so I asked him to get another glass of water every now and then, which he would then pass on to me.
Towards the end of the flight when we needed to fill immigration form, I realized that my pen was in my briefcase which by then had been well wedged in in the storage compartment which would be a nuisance to dislodge during the flight, so I raised my hand in the air and asked to borrow a pen. A flight attendant came to tell me that they didn't have any pens. But a few minutes later when another customer asked, the flight attendant came with a tray of pens. I was truly fortunate that my neighboring Italian passenger again was able to come to my rescue with his pen. I am a well-mannered, well-educated (PhD in Mathematics), patient person and I have never been a fussy passenger. The only thing that came to my mind was that the cabin crew in that section must have an aversion to Asians since I was the only Asian in that area. I have flown with many airlines throughout Asia, Europe, America, and Australia the past 30 years and LUFTHANSA was, by far, my ABSOLUTE WORST flying experience.
I wrote a complaint to Lufthansa via their website and after over a month, their response was a generic statement that said that they always tried their best to provide the best service. Given that the appalling service I received was their best service, I dare not imagine what the service would be like on their not-so-best days. I have since spoken to my employer to not fly us on Lufthansa and have spoken to colleagues, family, and friends about
the rude cabin crew who provided such appalling service.
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