Pep Boys Complaint - Suspension and tire change
ASTORIA, NEW YORK -- Big name but very poor service. I am talking about 21st and 39th ave in Astoria, Queens. [snip] sounds like a nice man until you pay, however, he'll laugh after your car is done... so if that manager is laughing can you imagine what kind of service you've got. We changed tires, struts. In one month, the back tires were gone. We went back still in the 90 day warranty, and they laughed at us saying there was nothing he could do. If you are looking for a bad experience, pass by and look for him. When we took the car back, they called us giving an estimate on all the parts that got ruined, they did not honor the warranty. We were treated badly after spending more than 800 dollars there.
I always thought a big name company would be secure, but PEP BOYS (not generalizing) 21st street, DO NOT TRUST it.