MetroPCS Complaint - Wait! Do Not Use This Company They're Nightmare
Metro Offers quite an attractive plan especially if you are getting it for teenagers. Unlimited everything and a small bill that can't go up right?? Sounds to good to be true, Well IT IS!! The very first day I got 2 phones, a family plan for my son and daughter. Both phones were active and you get a free month when you sign up and pay full price for each new phone. Which are really pretty cheaply made also! Anyway the next morning a text came in saying you owe $100.00 and the phones are off. So I call them, which in itself is an act of God to get a live person. Once you do, you should have just talked to the machine because they are clueless and useless. The man was rude telling me to pay my bill even though I explained I just got the phone the day before, he would just repeat I think you should just pay your bill. So I go to the store where I got them to ask why I paid all that money for phones and now they are telling me to pay again the next day. Do you think he had a clue?? NO and I spent hours at that store where he was on the phone with the main office trying to get the numbers back on. In the end the could only restore one number and it was closing time. So next day off to the store I go again now really annoyed! After another hour or so of trying to put the other line on, it still wasn't happening so they decide to give me another phone with another phone number saying the other number wouldn't go back on and they have no idea why.
Ok so I am happy I have 2 working phones now, and all is well. Until the end of the month of coarse that the phones go off again! Once again I go into the main branch now and ask why is this off, I paid & they are off I was also fuming as all the time I have wasted on what should have been very simple. They then told me I had 3 phone lines and only paid 2. So needless to say by the time I got through with all that happened to me with these people just 28 days ago and another hour later they finally figure out they screwed up and turned me on and told me they cleared out the bad number that they could never get back on and all was well. The very next month my sons phone dies. Not damage just won't work. So yet again we go to the store.
They look at the phone say its a defect and gave us a new one! I was thinking wow this time was easy, ya right think again! Instead of programing the new phone to my sons number they programmed the new phone to my daughters number so now No one has a phone again because my daughter had her phone with her and it was now off and my son had no phone because the new one had my daughter's number to it. Another 2 days of HELL before they get this fixed and each kid has a phone, they give me a credit for a partial month for the trouble. Everything is smooth for 2 more months I was so happy thought it was over and rocky start was all.Then My daughter hated the phone because so many lost calls and poor reception in so many places. So when her boyfriend got her a phone on his plan (Verizon) which is what I have myself, she asked me to turn off the Metro phone for her. So I think easy, well I hoped.
But as usual, true to the way they have been up thus far they couldn't do this right either. They turned off all phones, including my son's. I went through 1000 phone calls only to hear I had 3 phone lines again. I was about to throw the phone out the window at this point. A manager I demanded to speak to did finally get it all sorted out and the correct number back on. They have all given me a different new price to pay each month so I do need to still visit the store to find out the correct one. The bottom line is, The phones have been off as much as on and I am paying for this. The customer service is so unorganized, and has no idea what they are doing. The stores are not much better. Next month I assume a whole new issue will come about. I have Verizon and the contacts and the money is well worth it not to deal with this type of service. One more problem and I will just get a family plan and monitor my sons minutes with Verizon. I hope this company gets someone to train and organize them because its just horrible. The stress and the rudeness and out right clueless people running this company and dealing with customers will never stay a float this way. I actually dred each month when its time to pay the bill.
I did figure out through all this If when you call the 888 number on the main web site and the recording comes on, tell it you haven't signed up for MetroPcs yet and when it asks what you want to do, say something else at the end of her list, the recording will then say ok and ask you what you need to talk about say phone lines and it will just transfer you to a live person! However you may have a better conversation talking to the recording or the wall then a customer service rep!