Time-Warner Cable Complaint - I Need My Account Number..
RALEIGH-DURHAM, NORTH CAROLINA -- At Time Warner's urging, I gave up on paper bills. I could pull up my account online and then pay through my bank's Bill Pay service. Then Time Warner changed their policy and made it necessary to get your bill by going into their website's PayXpress. I couldn't seem to register at that site without my account number and when I contacted Time Warner, they wouldn't give me my account number without my giving THEM my account number. I was finally give a number, not my account number, to put into PayXpress to register but it didn't work. Apparently, I couldn't "register" at PayXpress because a different username and password existed for my email address. I live in the Raleigh-Durham area of NC and, if there was a good alternative to cable, I would be out of Time Warner in five seconds.
I have never known a more unresponsive and infuriating company as regards customer service.