Housewaresworld.com / Planetappliance.com Complaint - Bank Account Charged, Product Never Shipped
PLAINVIEW, NEW YORK -- I ordered 3 products from housewaresworld.com on March 21, 2009 and received order confirmation. The products were supposed to ship in 2-3 days and I would receive a tracking number by email. I emailed them on March 24, 2009 and asked why I did not have a tracking number yet. On March 30, I received an email from PayPal asking again for payment information for East Coast Stores with my housewaresworld order info. I was confused but since my account had not yet been charged, I provided the info as required. I also sent an email to housewaresworld.com telling them I had provided the info to PayPal and asked if and when I would receive the tracking number. I received an email back simply stating yes I should get tracking numbers.
My bank account was debited on March 30, 2008 by PayPal for East Coast Stores, which turns out to be another name used by the owner or former owner of this company. I then received one of the items on March 31, 2009. I waited a couple of weeks giving a reasonable amount of time for receipt of the next item. When I still hadn't received the product, I called them and started research on the company and owner. I discovered that this company housewaresworld.com is only one of many names [snip - no names please] All of the active websites display a number of logos that are falsified like the BBBOnline logo.
The other names I have found are Planetappliance.com, East Coast Stores, Celebrityappliance.com, gadgetappliance.com, ipriceshop.com, anygiftbasket.com, ismartshoppe.com. Most of all the other companies have complaints listed on the Internet on this or other sites. Unfortunately, for me housewaresworld.com does not yet have a complaint although it will now. I have now spoken by phone to a **** of Kuma Consumer Goods who claims to be the new owner. While I was on the phone with him, he was speaking to ***** in the background. They claimed they have no record of my payment but would ship the products and promised to provide a tracking number by May 28, 2009. I then called PayPal and they found the payment on East Coast Stores account with them.
However, since I did not go through Ebay to make this purchase, they did not want to assist me any further. I finally got them to open a temporary claim whatever that means. I called ***** back and told him what PayPal told me and he finally admitted that he did find the payment. I told him I needed to have a tracking number by today or I would have to pursue other avenues. Today, I received an email from ***** email address signed by *****. They tell me they cannot access the PayPal account because the business has changed and I would have to pursue this through my bank which I am doing.