United Airlines Complaint - The Contents Of My Luggage - Stolen
I departed AUS on May 30 @ 11:54am on United Flight 7436, had a layover in IAD and arrived in CLT on May 30 @ 6:55pm on United Flight 7115. When I arrived and went to retrieve my checked luggage it was delayed and was scheduled to arrive on the next flight from IAD at 11:30pm on May 30 and was to be delivered to me that night, it did not come Saturday night and when I called the next morning 5/31/09 they said I would receive my baggage between 8:30am and 12:30pm 5/31. At 10:58am I heard a thud at my door and instantly knew it was my luggage. When I answered the door I could hear the person running, but where my door is you cannot see the driveway and my luggage was lying over on its side. I brought it in opened it up and was shocked to find half of my items were missing! Including many clothing items, perfume, jewelry, and sunglasses. Some of those items brand new with tags and receipts in the bag.
I just so happen to have had a Gap Outlet bag in there and I live across the street from Concord Mills Mall, which is the only Gap Outlet in the immediate area. I went to the Gap and informed them of what happened and they had a pile of clothes sitting in their return area behind the register which was the exact items that were missing from my luggage, they pulled the items and used my credit card to pull the receipt and someone had returned them at 2:33pm using my receipt out of my luggage and getting cash, since I paid with my debit card. This is confirmed by the [snip]- Manager on Duty at the Gap Outlet! I am appalled no one will help, even though I have this proof. I feel extremely violated that someone would ransack my luggage steal my items and then proceed to return my merchandise, within hours after my baggage delivery and not one person seems to care.
I have been at the airport United baggage claim office 4 times on 5/31/09 to resolve the problem, which they have been to Executive Delivery Services who actually delivered my bag. Executive Delivery Services made the comment they have an employee receiving many complaints, but waiting to "catch" them, what a perfect opportunity. I was directed by Lisa Cox- United Baggage Claim employee that I would need to go file a report with the Charlotte- Mecklenburg Police Department. Officer [snip] informed me they could not help with the situation and I would need to file a report with the Airport Police Prec. On 5/31 at 9:00 pm I went to the Airport Police Department and she YELLED at me and the United Baggage Claim employee [snip] that they have better things to do than to do deal with this matter, and that I need to contact the Austin, TX police department and which I did and filed a report (Case # 095030579) The officer told me there was nothing they could do really either, because the items and the larceny happened in Charlotte, NC. I would like to get this situation resolved as soon as possible.
I spent 11 hours on 5/31 dealing with this not to mention all the time I am taking making all of these reports. I have filed a report with Channel 9, they have contacted me to run this story and I would prefer to have this resolved. I am willing to go to all lengths for this to be resolved and that person held responsible. I have over 3,000.00 worth of my items missing.