Carolina furniture group Complaint - Carolina Furniture Group
FRISCO, TEXAS -- I found Carolina Furniture gGroup on line they state they are the leader in selling Berkline funiture. In October 2008 we ordered the furniture we were told it would be delivered in six to eight weeks. They said we had to pay the full ammount $3000.00 before they would start making our funiture or even order it to be made at berkline. We ordered the 585 series from the guy that owne's the store. A woman called us in November stating that we had to order a different set because they could not make the 585 series in the recliners (electric) She sent me a picture through the internet telling me this was an upgrade leather and set. She said I could not get it in the color I ordered (Cranberry)she said it only came in mauve. She also said that the Chairs were the big stuffed chairs rather than the smaller ones as before. We received our funiture about the first or second week in Jan.09.They delivered it to our driveway the couch had a box on half of it, the other half was without protection. Both chairs were in boxes. When we took the furniture into the house, The first thing we saw was a large tear in the center cushion of the couch. I called the lady at Carolina Group Funiture immeadiatly. I also was very upset because the electric Boxes for the recliners were out side of the recliners not mounted inside and they were about 6 inches long. One of the recliners frame was bent and the couch frame was broken on one side. The other recliners foot rest was crooked. The lady said, she would send some one to investagate the damage. The man came about 2 weeks later and verrified the damage. She said the eletrical componets were sapose to be out side of the chairs that is the way they made them. We still let her know we were not happy with this. We told her we have a massage chair from Berkline and it was not made with the electrical box out of the chair and that chair was purchased in 2003. She offered to repair the tear in the couch and repair the bent frame on the chair. I told her I did not want my furniture repaired I wanted my new furniture. She said she would order a new set. Our new set or I should say the one chair was delivered to my driveway and 2 pieces of a couch. We called the lady back and we told her the new pieces of the couch that she sent also had a hole in the middle and looked like it had been rubbing on somthing that took it down past the leather. We also told her that the new chair she sent was completely different from the chair that I had from the first order. The new chair had more stuffing and also a big buldge. The back corner of the chair also has a pucker in the leather. She said that she would send the repair man out again to check the damage. About 3 weeks later a different man came out. He said to me that he didn't see anything crooked about the chair. The last repair man said he could see it. This upset me greatly and I told him if he wasn't going to tell the truth then he should leave. I had the lady on the phone with me at the time, she told me that I needed to be more respectfull. I told her that this is getting to be very old. My wife got on the phone with her and she told her that we do not want the furniture to be fixed we ordered new furniture and fixed furniture was not acceptable. She said that she would not order me another set and told my wife she would not give us our money back. I have 3 recliners 2 couches and a piece of a couch and none of them are presentable as furniture. So I called Berkline the manufactor for the furniture, the lady said we would have to take this up with Carloina Group Furniture, so here I am with a bunch of pieces of furniture that are broken and I am very upset so I want to tell all never and I mean never order furniture from Berkline or Carlonia Group Furniture. Even though they say they stand behind their products they DO NOT! Here I am in June 2009 I ordered my furniture in October 2008 that was 8 months ago and this still is not settled.Oh yes the 3rd recliner that was sent to us had the electric box mounted inside the recliner.