TiVo Complaint - TIVO refuses to cancel contract when Series II DVR does not work
In Feb 2009 my TV DVR stopped changing the channel on the Direct TV satellite box. I spent hours on the phone with both companies but there seemed to be no solution. TV had me purchase a IR booster from Radio Shack but that did not work. After trying to use a TV that didn't work for four months I finally called to cancel my service ($12.95 a month) and they told me I had a contract for another year and I would be billed $150 if I cancelled. Since their product does not work it seems odd that I have to continue paying for nothing. This company is not service oriented, has poor quality control and is losing customers rapidly.
They actually said that if I had called and complained often they would have cancelled my contract.