Nissan Complaint - Rip Off And No Loyalty To Customers
I went in for service on my 1999 Nissan Altima on Friday May 29, 2009 and got an oil change, wheel alignment and a new tire. Some of the other things listed on the repair order would have been done at a later date. The cost for services was $315.23. On June 2, 2009 I noticed my battery light and brake light were on. My car was also making a funny noise. Since I had just been in the service department on Friday I decided to return to check out the problem. When I arrived I spoke to [snip] and asked him if he charged to check my battery out. He said yes $149.95. I asked “if it is the battery, can I use the $149.95 towards a new battery”, which he quoted me as $169.95. He said yes I would just have to pay the $20.00 difference. I also asked “if there is nothing wrong do I have to pay?” He said, “No I wouldn’t charge if there isn’t anything wrong.” After I heard this I decided to have them check out the problem. Frank called me back after about 20 minutes of waiting and said it was the alternator and some type of belt and it would cost $800.00. I told him I didn’t have $800.00. I was under the impression that it was the battery. He still wanted to charge me $149.95 for services not rendered and when I asked can I purchase just a battery and I would carry it in my car he said he would not offset the price of the battery for $149.95 diagnostic test. So basically I am out of $149.75. I asked to speak to the manager because the service manager was out. I was then referred to the general manager, who did not seem at all interested in my issue and in fact told me to tell ***** to call him instead of getting up from his office and going to speak to ****** himself. He never resolved anything. I called the Hillside police and since this was a civil issue they could not do anything. Needless to say, I was quite frustrated.
I expected a much higher level of service from your company, and I am quite disappointed. This was my first time at the Hillside dealership. I normally service my car at the Bloomfield service department but because I am now a resident of Hillside I had expected the same quality of service from the Hillside service station. I trusted my mechanic would guide me in the right direction and clarify information before taking my money. My car is now 10 years old and I know that in about two years I will certainly need to buy a new car. My next purchase would have been the Nissan Murano which I have been window shopping for the past two years. Because of the disregard for a long lasting customer I WILL NOT consider a Nissan in my lifetime. The service that I receive after a purchase is more important than the initial purchase of the vehicle. Most customers tend to stay in the same brand especially if they have never had any trouble with the cars or service they have previously purchased or received.
I am young and I can almost certainly guarantee that I will be purchasing about 5 or more new vehicles in my life span. Acura MDX or the Honda Accord or CRV looks like a better choice especially since they stand by their customers, service and their product. I will be informing my friends and family about this experience.