Home Depot Installed Services - U.S. Remodelers Complaint - Custom Closet Nightmare - Stay Away!!!
Resolution Update on 06/14/2010:
Us remodelers contacted me and apologized. They also returned my deposit. Thank you.
LANHAM, MARYLAND -- Wow! It's almost comical the issues we have had. Typical hard sale but little follow through. If you want to order custom closets for your home, I would recommend going with the smaller companies that specialize in this service. Not Home Depot and their U.S. Remodelers, a. k.a. U.S. Home Systems, a. k.a. Deck America.
I was told the closets would take 4 weeks, but they would put a rush in and I could possibly see them in 2. But no promises. Now these sales guys were about the nicest, clean cut guys you could imagine. Had absolutely no issue believing them and didn't worry a thing about dropping $2600 until 2 weeks later when no one knew anything about a supposed 'rush'. That's when I found out these closets typically take 6-8 weeks. What???!!!
I was told they were really sorry but they would put a rush in and I was being put on the top of the list. All other projects were being put on hold and I would get my closets as fast as they could make them. Great but that didn't happen so I went ahead and terminated the contract. My contract said 4 weeks and after my many conversations with Darryl Robin, Dave Pruett, and Greg Laws (northern VA US Remodeler Con-men) I felt confident they were truly apologetic and would ensure these closets would be here ASAP.
Guess what? Didn't happen. I got tired of no return phone calls (Darryl), the 'Mrs. M, they are being shipped and we can get them installed next week, we promise'. Or even better, a $100 gift card to Home Depot for their sales people lying to me (but I was still under the impression I would get the closets rushed). I'm currently being charge $1100 for terminating this contract.
So if that actually happens, my mission in life will be to ensure that my experience costs these companies 10x's what they cost me to fall for their deceptive sales practices.
I feel really badly about this whole experience and wish it could have ended well, but integrity always wins. Had they been honest up front with us we wouldn't be in this situation.
Please learn from our mistake and stay away from any Home Depot Istalled Service because more than likely it will be U.S. Remodelers taking care of you.