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Blackwell Dodge Complaint - Rip Off - Repair Of Town And Country Van

Review by furious2009 on 2009-06-03
DANVILLE, VIRGINIA -- This company has been the sorriest company I have ever dealt with. They have had my vehicle for 3 weeks and have no idea how ling it will be before I get it back, the part needed to repair my van is on "back order" and not being shipped due to the bankruptcy of GM. I am not even given a vehicle to drive until mine is repaired. I was told that it is not their problem and to "hitch"a ride with someone to work.

I work 1 hour away and that is not realistic. Please never, ever buy GM.......
Comments:12 Replies - Latest reply on 2009-06-04
Posted by Anonymous on 2009-06-03:
I don't believe that Dodge is a part of GM!
Posted by Anonymous on 2009-06-03:
Furious are you sure that you aren't from WEST VIRGINIA? Dodge is not a part of GM, they are part of Chrysler/Plymouth!!!!
Posted by Slimjim on 2009-06-03:
LMAO, I think your complaint should be directed at Cooter & Gomer's Garage for ordering Dodge parts from General Motors.
Posted by Anonymous on 2009-06-03:
I can only guess that maybe the parts supplier was making parts for GM and Dodge. When GM filed their big BK it did crush a large number of automotive suppliers and will drive hundreds of them out of business. Using windshields as an example, one supplier supplies all of the auto companies.

Just a guess as to why GM's BK might be screwing with getting parts for other types of cars.
Posted by saj80 on 2009-06-03:
superbowl, your answer is totally offbase. Most suppliers are trying to make as many parts as they can to offset the GM bankruptcy. However, since Chrysler is in bankruptcy, many suppliers are waiting to get approval from the courts regarding payments, inventory levels, etc. If I owned a Town & Country, which is a Chrysler product, I would be irate if a dealer tried to blame their parts issue on the GM bankruptcy. Also, the GM issue occured this past Monday (two days ago), and the customer has been waiting for the part for 3 weeks.
Posted by goduke on 2009-06-03:
I wonder if the OP could find a parts supplier and order it directly (to avoid any issues with the big bankruptcy), take it to the dealer, and have them put it in. Might work, might not.
Posted by Anonymous on 2009-06-03:
Saj, take a chill pill, I said "Just a guess". It's not a secret that one supplier will make parts for all of the auto companies. And a good number of them are going out of business, many have already gone belly up long before three weeks ago.

I can guess at stuff all I want without being told I'm off base. There is a reason for the confusing info in the post and I was trying to guess why.
Posted by Anonymous on 2009-06-03:
I'd suggest having "loss of use" coverage added to your auto insurance. That way, if this happens in the future, your insurance company will cover at least part of the cost of a rental car.
Posted by saj80 on 2009-06-03:
superbowl, I apologize for sounding gruff, as your comments are always very well received. I just want the poster to not take this excuse from a dealer that is not even tied to GM; get the damn part and fix the vehicle. Trixta, unless this vehicle is used for commercial purposes (deliveries, towing, etc.), then there is no "loss of use" for personal vehicles.
Posted by Anonymous on 2009-06-03:
Not a problem, my wife reminds me I'm off base at least once a day.
Posted by MSCANTBEWRONG on 2009-06-03:
Not quite right saj80, I have loss of use on my auto policy.
Posted by saj80 on 2009-06-04:
MS, it must be called different things for different companies; on my policy, it is simply rental car reimbursement coverage, but the same concept.

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