MyFreeEstimates.com, Inc. Complaint - Warning: Do NOT use MyFreeEstimates!!!
SOUTH BEND, IN, MINNESOTA -- It's just got to be a scam!! When my company signed up for MyFreeEstimates.com (out of Bloomington, MN) to receive roofing leads, we signed up for a prepaid package that was $450.00 for 10 leads, which turns out to be $45/lead. This is a pretty good rate for leads, so we THOUGHT we had a good thing going here. We had only accepted 1 lead to date, but recently when we logged into our account thinking that we should still have 9 leads available to use...Much to our surprise, our account balance was at $ 0.00 and all of our leads are used up BUT the thing is, is that we had NOT ACCEPTED any of those 9 leads that we had left!! We couldn't believe the mistake they had made somehow!! We called the company and they said that there is nothing they can do about it because they tried to contact us to add more money to the account and weren't able get a hold of us. We didn't want to ADD money, for we thought we still had $405 left to use in our account!!! So, we ask HOW DID THESE LEADS GET ACCEPTED???? MyFreeEstimates says that we accepted those leads because that's what the computer says and so we are out of luck, but then We asked them who could have possibly accepted them when NO ONE in our office did. They have no response except that they will not do anything to help us out but get this!! They tell us that we can add money to receive more leads. WOW. If you ask me it's a total scam and I would not recommend that anyone trust or use this company to manage leads. We ended up paying $450 for 1 lead!!!!!! We focus on roofing leads and the 1 lead we actually accepted was a roofing lead. The other 9 were for windows!!!! We wouldn't have and DIDN'T ever, EVER accept those leads!
MyFreeEstimates also has no record of us actually accepting them... NO copies of the fax that we are supposed to write "accept" on. NO copies of emails that we wrote "accept" on. NO record of phone calls that we said "accept" to. Then when we asked them what record they had of us accepting these leads, they made a sarcastic remark saying "what are we supposed to keep track of the fingerprint on the faxes?" This was the manager who said this too. It just is downright wrong! MyFreeEstimates made a goof...and they are unwilling to even look at their mistake and/or service their clients! I am amazed and appalled at how this company is handling their business!!