1-800-FLOWERS.COM Complaint - Missed delivery date by five days
I specifically chose a fruit basket listed under the "Same Day Delivery" from 1-800-Flowers.com, and ordered it before 7 A.M. However, not only did the intended recipient not receive the delivery as guaranteed -- and for which I paid nearly $90 -- I did not hear from the company's customer service department until three days after my complaint was launched.
On the fourth day the customer service department, via email, offered to resend the item and give me a 20% discount on my NEXT order. No thanks. Instead, I asked for an upgraded fruit basket with wine be sent, even though the birthday occasion is long past. I certainly don't appreciate receiving a 20% discount on a FUTURE order when it was THIS ONE that was so egregiously ruined.
The customer service department ignored my upgrade request and thus, I am posting this for your awareness. I don't ever intend to use 1-800-FLOWERS again and recommend you take this into consideration before doing so yourself.