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Planet Fitness in Cumberland RI Complaint - Planet Fitness of Cumberland is Shady and Rude

Review by thecaptain1977 on 2009-06-03
CUMBERLAND, RHODE ISLAND -- I just got a credit card charge of $39.99. I called and they said its to lock in your rate. I said, "what if I don't want to lock in my rate." The rude person I spoke to said "Well, you don't really have a choice." THEN DON"T CALL IT A RATE LOCKIN!!! CALL IT AN ANNUAL RENEWAL FEE!!!! Once my membership is done, I am done with this place.

The charge was NEVER discussed with me when I signed up. All I can say is BAD BUSINESS!
Comments:1 Replies - Latest reply on 2009-06-03
Posted by goduke on 2009-06-03:
I use PF in Cumberland. I've always found them to be very polite and courteous. I also have found that the annual $39 fee is very clearly stated in the initial contract in big print. It's pretty hard to miss it. I saw the $39 charge on my card and went "huh?" and then immediately realized that they charge the fee every year on 6/1. I just forgot it was June.

Don't know that your going to find a better place to work out in the area. Sorry you're leaving.

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