pennys Complaint - no response to customer need to boycott
my wife and i entered a local pennys store and as we were brousing we heard this loud voice. then it hit me this guy was district manager from pennys instructing the employees. he was so loud we could not even hear ourselves talk. he was more interested looking important and was being rude to the clerks in the process and said things a customer don't need to know. well any way we were standing about 15 feet away and my wife needed some help but he ignored us and didn't even stop to tell the clerks if they would please help us he just went on ranting and raving. i thought how weird, he was there to promote sales and ignored the customer so why would he even be there. so anyway i contacted pennys and they had the manager write me a letter of opology and the manger wasn't even the problem. the manager wrote that him and the representative had a very good meeting and was sorry. so what does thier having a good meeting have to with mehaving good shopping experience. so i called headquaters in dallas texas and the woman told me if i didn't like it maybe i shouldn't shop thier. she said she would report the problem but i would never know if anything came of it as we have to protect our representatives. so i thought boy that is different where the employee is more important than the customer where do think thier sales come from. since i didn't get any response after several emails and letters i contacted the better business bureau in dallas and pennys even lied to them. this has been an ongoing complaint since may of 2003 and not once has anyone from pennys contacted me. this is sad folks so please boycott pennys . thank you
after reviewing the comments in favor of pennys i wonder if they aren't top emloyees of the company. one states it has been a year well that wasn't my it is because pennys didn't respond. i am sorry to see so many people want to abused in stores where they spend money. no wonder companies treat customers like they do it seems a lot of people like it.