National Floors Direct Complaint - Unhappy in New Bedford
MASSACHUSETTS -- When your a fist time home owner as frugal as I am you want to shop around for the best price. After seeing the commercials and hearing about the infamous 15% less than any competitor you think you found a bargain....Well think again, I called for a free estimate and what I got was a pushy salesperson and a huge headache. I was conned into giving my credit card by being threatened that I would lose 100 dollars special if I didn't. However what really happened was they charged me 100 dollars. 30 seconds after the salesperson left my house I called National Floors Direct to cancel my order thinking they would refund my money and eliminate my order. When I checked my credit card the 100 dollars had already been charged, I called numerous times for 2 weeks and got a different person, ext. and number each time with no answers.
Miserable experience...still need a carpet so I called Empire not only was there price much much cheaper, the sales person was very nice and accommodating he actually measured my stairs and took the time for me to pick out colors. He was patient and reasonable and did not push me into making any decision or money orders.
EMPIRE IS THE WAY TO GO!!!!