Bill Jacobs Subaru Compliment - Give Them a Try
JOLIET, ILLINOIS -- After the past few winters, I had enough with my rear wheel drive 2005 Cadillac CTS. I decided on an AWD car and I decided it would be a Subaru. I visited the surrounding Subaru dealers and settled on Bill Jacobs Subaru because unlike the others, they didn't "play the game." They didn't have the model I wanted; but, said they would have it at the dealership within a hour. I told them I would go have lunch and come back in about a hour. When I came back...it was there! On the first go-a-round, they were only slightly higher than the other Subaru dealerships and it had taken me at least a hour to get to those prices. I made my deal and went home.
After driving the car for a few days, I realized that I should have gotten the 6cyl engine instead of the 4cyl. I had always had a V8 or 6 cyl but I convinced myself the 4 would be alright. I did not want this car! To prepare myself, I called another dealership and asked if there was any way to return a car. I was told that since I signed the papers and paid cash that I had no recourse. They put it very bluntly that I OWNED IT! This dealer said that they could take it in on trade but it would probably cost me several thousand dollars in addition to the difference between the two cars. I even called the bank to see if the check had gone through. I was sick.
I went to Bill Jacobs Subaru and explained that I had made a mistake. I waited about 10 min.(and prepared myself) when the manager came out and said that they found a 6 cyl Legacy; but, it would take a day or two. That was it! They were able to show me a copy of the window sticker on the car and only asked me to pay the difference.
What if I had bought the car from the dealer I called for advise? All anyone at Bill Jacobs Subaru ever said was, "This is why people buy from us. This is why Bill Jacobs has been in business for 50 years."
This is a abbreviated copy of the letter I sent to Mr. Jacobs. In his reply, he sent me a coupon for a free oil change. You have to give these guys a try!