Bassett Furniture Gallery in Melbourne Florida Complaint - Horrible Customer Service
MELBOURNE, FLORIDA -- I purchased an area rug from Bassett in Melbourne, FL in February 2009. The swatch shown to me was brown with golden hi-lights. What came was a yellow rug with brown hi-lights and was absolutely horrendous. I immediately faxed Tricia the person I had been working with. No response. The next day I faxed the Matt who is the manager. No response. The third day I sent another fax. No response. Then I tried calling them several times. They apparently have caller ID and will not answer my calls. I have absolutely no idea where to do. It is obvious this is their way of handling complaints just to ignore all faxes, emails and telephone calls.
I am more angry that they are ducking my attempts to resolve this than I am over the rug itself.