WARWICK, RHODE ISLAND -- We purchased a couch 2 years ago at Bob's. We were encouraged to purchase the Goof Proof Warranty...well, in short, we were scammed but Bob's Discount Furniture. We were told that they would come out to take care of any problem. I asked what I should do in case of a spill. They said, "nothing", to simply call and they would take care of it. They stresses the "Goof Proof" crap...Well, here I am 2 years later. I called to ask to have my couch cleaned because of a few stains. After asking me 20 questions they refused to send a technician to my home for a cleaning. Well, the Goof Proof warranty, goofed. It's nothing more than a scam to get more money out of the consumer.
In these tough times in which money is tight it hurts to be scammed out of any amount of money that my husband and I worked so hard for. How dare they boast about being the #1 furniture retailer as they scam hundreds of people out of their hard earned money.