Saturn of Cerritos CA Complaint - Unbelievable!
Let me tell you a little story. I bought a Saturn Sky Redline 16 days ago from this dealership. From the get go my sales person was the most ill-informed and impolite man I have ever dealt with in a sales situation. Being a salesman, I am surprised this guy makes any money gauged from his level of knowledge and customer service. After three days of set backs revolving around securing financing with a payment I would accept it was finally all lined up... or so I thought.
Yesterday (15 days later) I was contacted by the dealership again. The first words out of the man’s mouth was "we made a huge mistake and we need you to come in and sign a new contract (which had payments of $45/mnth more and was amortized over a shorter period of 60 months) or bring the car back.” The difference in monthly payments over the course of the loan totals a little over $3400.
After investigating my contract it states in plain English that they, "seller," have 10 days to inform me of their rescission of this contract should they not find someone to assume the loan. This makes no difference to owner Ken Croft. Needless to say, I am bringing the car back at the end of business today.
Furthermore, when I did buy the car (and was contracted wrong for) I drove off the lot with one key to the vehicle, two un-programmed remotes, and a 1/3 tank of gas!!!! I mentioned my discontent at the above mentioned and was brushed off. At that point in time I had been at the dealership for over 2 hrs and was anxious to leave and never have to come back again.... except to get my remotes programmed which I didn’t know then would take the better half of a day!.... and now to bring the car back I have enjoyed for the last two weeks but now hate!
Boo Saturn of Cerritos, and shame on you Ken for the tone you take with your customers and the way your staff conducts business. If I ever released one of my products to a client of mine and later learned that I needed to take financial hit on it, I wouldn’t dream of contacting that client and asking for more money. That’s just plain old bad business.