AARP - Secure Horizons Ins. Complaint - Beware
I sat here typing this as I watch my mother suffering near death as this company continues to block her from receiving the life saving procedure she needs.
She accepted this policy as a supplement to her Medicare insurance as a means to cover what Medicare would not. The representative of this company specifically told her that this was a supplement and would not affect in any way her Medicare coverage.
Now that be said here is what has happened thus far; she has been denied any medical services because of this insurance's refusal to cover anything even with their own "Approved" medical facilities and doctors, Plus they have completely blocked her Medicare coverage as they have had all Medicare claims routed through their offices. They have had her Medicare coverage blocked and therefore she cannot even see her family doctor at this point.
Even though we have continued to call and demand we she be removed from this program the have either told us that she cannot or they will not remove her.
Further more she has been either hung up on or talk to in a very abusive and cursive language each time. After finally being told that the only way to be drop from this was a signed letter from her telling them to drop it, she promptly wrote this letter and we both faxed it and mailed one to the company.
So everything you would think is ok, well no. they still refuse to remove her from the program and continue get this; have been billing Medicare for services that have never even been provided. In short; this is nothing more than a "Huge Scam" by both AARP and Secure Horizons. Yes, I did say AARP as well, because AARP is the primary company who is behind Secure Horizons Insurance Group.
This so-called plan was to be only an RX supplement originally, but without either her consent or knowledge they bumped it up to a full medical coverage plan which effectively blocks any and all Medicare coverage due to the fact as a HMO all medical procedures and billing must first be sent through them and they in turn bill Medicare.
Through a lawyer (yes we've had to get one), we have found that this way, they can re-bill Medicare extremely high rates for care and procedures done through their non-existent doctors that she has never even seen before. Another catch; every time we've called their 1 800 number after being hung up on and calling back the number was suddenly discontinued and no longer in service. It took calling from 2 separate phones to continue to try and get this company to drop her coverage.
In the end all it took was a 2 minute phone conversation with a Medicare representative to remove them from her coverage. I afterward called SH back to inform them that she was removed and fill a complaint to no avail. They immediately tried to re-enroll her back on their plan but was themselves block by Medicare.
In the end this company is nothing more than a giant "SCAM" which though a separate entity from AARP, is still a subsidiary company of AARP themselves. I will admit that AARP has been great towards my mother for over 20 years, but then again we have never had to use any of their so called services before. As long as they got their membership dues every year, they were more than happy to offer all these "wonderful" offers from these companies that were "Cohorts" in their schemes to take from the old and poor and make their pockets thick with riches.
All I can say for the elderly & poor is "BEWARE!" Secure Horizons & AARP is nothing more than a scam. If you do not believe me just do your own research either in claims filled against them or on the internet. There is more than a few on both these (well this) companies. If your elderly and on Medicare or Medicaid, PLEASE--- all you have to do is call them or go to their website, a government site and set up your own coverage with them. Don't be scammed by these out for your soul companies.